Telmex's Girl: Thank you for calling Technical Support, will attend "Mary Poppins."
Shey: Yes good afternoon ... Miss ...
TG: Good afternoon, how I can help?
S: Yeah, well ... it's the fourth time I call to report faults on my modem ...
TG: Ok ... may I have your phone number?
S: Sure, 967 -------
TG: "To whom?
S: Sheyla Morales ...
TG: Thank you. Is it the first time you report your modem?
S: No, ma'am. I told little while ago is the fourth time.
TG: Ok, let's see ... how long your modem is faulty?
S: For a week ...
TG: What failures occur?
S: The DSL does not work ... no network, miss.
TG: Have you had reported before?
S: ($%&/%) Yes, ma'am. FOUR times.
TG: And what were you saying? Have you managed?
S: (Of course, fixed it and talked to greet ¬¬"). Wine technician, eg; About girls; orita ... as I said the young man who served me last time, had gone to special cases.
TG: Miss, special cases are conducted when a report comes more than 3 times.
S: Yes, indeed, miss. It is the fourth time I speak ...
TG: Ok ... wait in line, eh? I am reporting to you.
S: I hope ...
-spend about five minutes in which the same question about me twice.
TG: Please wait, miss.
S: No problem ...
TG: Ok, the problem has sidor reported. Meanwhile, let's try something different.
S: Ajam ...
TG: In another line, lift the handset and disconnect the connection of this line ...
S: Miss, I told you NOT work, I've tried from morning and the problem persists ... The DSL does not respond, no little button with the exception of DSL is on, which means that reset will not help much ...
TG: ...
S: ... and shut it off, but that makes it worse, as it is to restart the modem, and with that, restart the process that was gradually established & hellip;
TG: ...
S: Thank you for calling Telus, I attended Morales Shey-hang.
No, of course I was not as bad in the end ... I let him fired and talk to the supervisor, long ago came to fix the modem, which incidentally is the same ...
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